This article provides responses to the purchasing inquiries that we regularly receive.
You can contact the Customer Service team by telephone at +44 (0) 1223 298 875, fax at +44 (0) 1223 281 447 and email at email@example.com.
We confirm all received orders by email or fax, and notify you again once your order has been dispatched. If your purchasing department is placing the order on your behalf, then please ask them to include your name and email address within the order so that this information is communicated directly with you.
We are happy to provide quotations, please email us at firstname.lastname@example.org specifying the information that you require.
You can place your order online through our website or you can place an order offline via telephone, fax or email.
Please see the contact us page for telephone, fax and email details.
In order to process your order we require:
You can either pre-pay your order online using a credit card or you can pay on delivery. If you choose to pay on delivery, all payment details will be outlined on the invoice. The invoice will be sent to the billing address you provide, and can be different to the shipping address for the products.
Most institutions assign a Purchase Order Number (PON) to each order that is sent to a supplier. The supplier then includes this PON on the associated invoice, enabling the institutions administration to easily confirm that the invoice is valid. Therefore, we recommend obtaining a PON from your institution to include with your order.
Our prices are exclusive of VAT and VAT only applies to customers in the European Union.
For customers within the UK we must charge VAT unless your organisation is VAT exempt. In which case, we require a copy of your VAT exemption certificate along with your order. Please check with your purchasing department for more information, and send across the certificate by email (email@example.com) or fax (01223 281 447).
For European Union customers, outside of the UK, we must charge VAT unless your organisation is VAT registered and you provide us with your VAT number along with the order. Please also include the country code prefix to the VAT number.
There are several advantages to buying online including:
We offer flat rate shipping and packing charges within the UK of £20 and elsewhere in Europe of £35.
If you are ordering outside of Europe, please contact us for a shipping quote.
Please contact us directly to establish whether a product is in stock.
All in-stock orders, received Monday to Friday before 14:00 GMT, are dispatched on the same day. Out of-stock orders are dispatched the day they are restocked. Please contact us to establish an accurate date of delivery for these items.
We can ship worldwide, if you are ordering outside of Europe please contact us to establish shipping costs and transit times.
For our European customers we ship for next day delivery. For other parts of the world, depending on geographic location, delivery time is between 2-4 days.
Storing antibodies at various temperatures (up to 40°C) for one week does not affect their activity. As a precautionary measure, we ship all products in foam-insulated packaging with icepacks to provide extra temperature stability in transit. The icepacks may be thawed when you receive the shipment, please be assured that this is normal and your product(s) are safe to use. Once you have received your product(s), please follow the long-term storage instructions on the product datasheet(s).
Quality is very important to us. If a product fails to work as specified on the datasheet, please contact us immediately. We will investigate your protocol to determine whether the issue is protocol related or product related. If the issue turns out to be product related, we will offer you either a replacement or refund.