We promise guaranteed product quality and expert customer service. As a company of scientists, we understand how important it is to work with antibodies that are specific and consistent from lot-to-lot. To ensure antibody performance, we work closely with our suppliers to ensure all antibodies are extensively validated in multiple research applications.
If a product fails to perform as specified on its datasheet please contact us and we will guide you through a few simple troubleshooting steps. If your issue is not resolved, we will offer you the choice between a replacement (at no extra cost) or a full refund.
Terms and Conditions
- Guarantee only applies for products supplied by Antibody Supply Service.
- Guarantee is valid for 12 months from the date of delivery.
- Guarantee applies only when products are stored in accordance with the storage conditions specified on the datasheets.
- Guarantee applies only when samples derived from species listed on the datasheet are used.
- Guarantee applies only when products are used in validated applications as specified on the datasheets.
- In rare cases, product availability may limit replacements. Where possible, an alternative product will be offered.
- This product guarantee is subject to change without notice and applies to end-users only.